SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoppistic.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shoppistic.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After my previous lawn mower's motor gave out—likely due to my negligence in letting it get clogged with mud—I found myself in the market for a new one. With some reluctance, I chose a newer model, drawn by the convenience of using my existing battery. Initially, the setup seemed daunting due to unclear instructions, but to my surprise, the mower was ready to use straight out of the box. Inserting the battery and adjusting the handle was all it took to get started. The mower came equipped with a mulching blade, which I decided to test before considering a switch. The performance exceeded my expectations, offering a seamless mowing experience and leaving my lawn looking immaculately even without noticeable row lines—a testament to the blade's efficiency, especially when powered by a four-year-old battery. This model proved to be lighter and easier to maneuver than its predecessor, a crucial feature for me, a 68-year-old woman navigating a yard full of natural obstacles. The improved wheels facilitated effortless turns, significantly enhancing the mowing process. My one critique would be the preference for a hand brake style propulsion control, which I found more suitable for my needs. Despite this, the transition to this new mower has been a positive one, reaffirming my decision to upgrade.
Customer assembly for this mower is minimal, making it quick to get started. It's well-constructed, straightforward to maneuver and clean, and performs its job effectively with low noise levels. The 7.5 A battery provides a 40-minute runtime on dry grass, and it efficiently collects leaves at maximum speed. The mulching feature also works well. Although the cell phone pouch seems unnecessary to me, it could be useful for those who like to make calls or listen to music while mowing.
A month into using the EGO cordless power mower, I'm confident in my purchase. It fulfills all my expectations and improves upon the gas-powered mower I had been using for 40 years in every aspect. It's lighter, easier to maneuver, cuts effectively, has well-designed controls, and offers the best battery life in the industry, which was my main reason for choosing it.
Transitioning from a 6 horsepower Snapper that no longer worked, I opted for this mower due to my positive experience with EGO's leaf blower and hedge trimmer. The setup was quick and straightforward. I noticed the blades were sharper than I was used to, which contributed to its effective cutting, even managing to trim evergreen tree roots and onion grass in one pass—tasks that previously required multiple attempts with my old mower. This new model is significantly lighter, making it easier to handle, and it completed the job in 45 minutes instead of an hour, leaving two out of five battery cells unused.
The product seems solid, lightweight, and has a long battery life, though getting used to the maneuverability takes some time. Overall, it's a worthwhile purchase.
An excellent choice for average-sized yards, this mower impresses with its suction capability for bagging, effectively picking up leaves and straws. Its lightweight design enhances ease of use.