We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a long-time dog owner, I will always stand by the fact that people should always seatbelt their fur babies when traveling. It is not only for our peace of mind when they are sticking their head out the window, but if you were to get into a car crash they would be okay and not fly out the window. After going through multiple seat belts to find the best one, this is definitely it! I would 100% recommend it.
I love that this is: 1) adjustable and 2) able to clip into seat belt receptacles as well as cargo clips or car seat anchor bars in the car. I love it!
Latched easily into the car seat latch. I just have a large dog so it did not prevent him from being able to reach console between front seats and attempt to nudge my head during the car ride.
Has worked great for my dogs. This was the best design I saw with both a bungee and an alternative to the seatbelt buckle. My dog always stepped on the seatbelt buckle and unbuckled herself. I attach the clip part to the child seat locks behind my car’s headrests and my dog cannot unbuckle herself anymore. The bungee feels very strong and hopefully will absorb a lot of impact if it ever needs to. The harness clip swivels, which keeps this attachment from getting ridiculously twisted and I love how easy it is to adjust the length.
This worked wonderful when I wanted to take our puppy for a ride with me. She stayed put in the front seat, didn’t try to climb in my lap, and it kept her secure while still giving her enough room to roam around the seat.
This keeps Maggie in the backseat, but gives her plenty of room to move around comfortably. She can still peek into the front seat safely. Love the security and flexibility Maggie has when we are out for a ride. Locks into the seatbelt nicely.
The dog is able to easily stand up, turn around and sit. When hooked to her harness, it causes her no discomfort, and she is secured so that she doesn’t go flying from any sudden stops or movements.