We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toy was our desperate attempt to get out 10 months husky to chill a little. To be honest, I was doubtful that it would work. However, this toy definitely exceeds all expectations. She is playing with this ball for an hour daily, which is amazing. I also use it sometimes as a slow feeder – using not treats, but her food to fill the ball. Great toy.
Works well for our bored troublemaker puppy. You can fill the ball with small dog treats, and it rolled very easily – so the puppy can chase it and chew for quite a long time. Doesn’t keep her busy all day or anything but it will kill 15 minutes or so!
I have two dogs – a golden lab and a very hyper beagle. I use different treats to fill the ball, sometimes even peanut butter. Lab is a bit lazy and just chew whatever is on the surface, but for the beagle, it’s a great game! He chomps and works his ball until every tiny protrusion and indentation is completely free of everything edible. Highly recommend.
Amazing puzzle toy! Great for a car trips or to distract our three dogs between the meals. Pretty fun to hide the treats deeper in the ball and leave just a few on the surface. It also rolls, which adds another level of intrigue and difficulty. Very good design!
This toy is amazing. Even my elder Maltese LOVES this. She normally has to do a trick to get a treat, she’s loving the treats buried deep within these toys. She even took the ball to her bed to play with, even there were no treats.
The ball is slightly smaller than I imagined, and I was worried it would be to easy to find all the treats. But I wedged quite a few in there and it took my Hassie a good while to pick the toy clean! She is a very curious and energetic pup so I am always happy to find a new source of enrichment for her.
We have an older dog that has some cognitive issues. It was recommended to get her puzzle toys, so I’ve decided to try a treat ball. We use the small training type treats and put in this and she would stay busy for an hour or more! She enjoyed it!! They are sturdy as well!