SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoppistic.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shoppistic.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The excitement of receiving the robotic pool cleaner was palpable. The product was well-packaged, with each component securely placed to prevent damage during shipping. The attention to detail in the design was immediately noticeable, suggesting a high-quality product. The initial setup process was surprisingly simple, with clear, concise instructions that made it easy to get the cleaner ready for its first use. The build quality of the cleaner was robust, designed to endure the harsh pool environment, and the initial charge was quicker than expected, indicating a well-thought-out product design focused on user convenience. As the cleaner embarked on its maiden voyage across the pool, its operational excellence was unmistakable. The cleaner moved with confidence, powered by intelligent navigation algorithms that ensured no spot was missed. Its cleaning capabilities were thoroughly impressive, tackling everything from leaves and twigs to sand and algae. The device's filtration system was a standout feature, capturing debris with unparalleled efficiency and maintaining optimal suction throughout its cycle. The ability to handle various pool shapes and sizes with the same level of effectiveness underscored its versatility and advanced engineering. Over time, the robotic pool cleaner has not only sustained its high performance but also become a critical component of my lifestyle. It has alleviated the burden of pool maintenance, allowing more time for relaxation and enjoyment of the pool with family and friends. The durability of the cleaner has been tested through regular use, and it has passed with flying colors, maintaining its efficiency and effectiveness without falter. The ease of maintaining the cleaner itself, particularly the filter system, is commendably straightforward, making it ready for its next use with minimal effort. The value it adds to the overall pool ownership experience is immeasurable, providing a consistently clean and inviting pool with negligible effort. This robotic pool cleaner has truly set a new standard in pool maintenance, offering an unmatched blend of convenience, performance, and reliability.
I've been through several pool cleaners over the years, each with its own set of promises and eventual shortcomings. This robotic cleaner, however, stands in a league of its own. Its advanced technology not only ensures thorough cleaning but does so in a way that's both efficient and almost mesmerizing to watch. The device's ability to navigate and adapt to my pool's unique shape and size is impressive, leaving no area untouched. The ease with which it climbs walls and scrubs the waterline is unparalleled. After each cleaning session, the pool is noticeably cleaner, the water clearer, and the pool ready to enjoy. The convenience and effectiveness of this cleaner have made it an indispensable tool in my pool care routine.
This robotic pool cleaner is my new go-to for getting the pool ready for summer swims. Super easy to set up and does exactly what it says it will. Really into how well it cleans and the build quality feels solid. If you're on the fence, definitely consider grabbing one.
Excited was an understatement when I got this. Straight out of the box, it was good to go. Hooked it up, tossed it in the pool, pressed start, and just like that, I was off to bed. Waking up to a nearly spotless pool was the best surprise.
Couldn't be happier when I checked the results in the morning. The debris compartment was full, but it was a breeze to empty and rinse. Just a quick hose down and it was ready for another round.
Been putting this pool cleaner through its paces since I got it, and it hasn't missed a beat. Cleans up the pool like a pro. The quick delivery was a nice bonus too.
While it might not reach every single corner, its ability to scale walls and navigate steps is impressive. It tackles everything on the pool floor with ease, making maintenance a whole lot simpler.
Seriously love this thing. Just drop it in, let it do its magic, and enjoy a clean pool with minimal effort. The debris it catches is impressive, especially since it keeps the water crystal clear when you take it out.