SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoppistic.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shoppistic.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I kept the decision to install a gold basin a secret from my family until just before its installation, expecting skepticism. Their initial doubts vanished upon seeing it in place, with its stunning, luxurious appearance winning them over. My research led me to choose stainless steel for durability, but I hesitated over the typical silver. Gold, while a bold choice, proved to be the perfect selection, elevating our nearly fully renovated home. This basin stands out as a favorite feature of mine. I highly recommend it for its striking impact, quality, and value.
This basin is a favorite of mine for its brilliant color and overall excellence.
Since installing the basin in my master bathroom, each morning feels like waking up in a luxury hotel. This isn't just any basin; it's a centerpiece that has elevated my entire bathroom's aesthetic. Crafted from the finest stainless steel, its durability is evident, resisting the daily wear and tear with grace. The sleek round design harmonizes beautifully with my bathroom decor, offering a modern yet timeless elegance. The installation process was surprisingly straightforward, thanks to the single-hole faucet mount design, making it an effortless upgrade. With a generous 9L capacity, it perfectly balances form and function, making daily routines feel like moments of luxury. Its shimmering gold finish adds a warm, inviting glow, transforming every act of washing up into a serene ritual. This basin is more than a fixture; it's an enhancement to my daily refreshment and relaxation, turning ordinary moments into experiences of pure indulgence.
The basin is not only beautiful but also feels luxurious and unique, making it a happy addition to our home. It's pricey but worth it, and even my child adores it.
A month in, and the basin remains scratch-free and easy to clean, serving as a standout feature in our bathroom.
During our bathroom renovation, we chose this basin over quartz, complementing it with brass fixtures. It truly makes a bold statement and adds a stunning touch.
I felt compelled to review this basin because it's simply breathtaking. Its installation sparked interest even among the workers in our mudroom, marking a step up from traditional stainless steel.