SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoppistic.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shoppistic.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sink's a beauty and feels super solid. The only downer is the faucet setup—it's a bit tricky and tends to splash water around. A better design would make it perfect. Ended up swapping out the faucet.
From the moment I decided to upgrade my bathroom, I knew I needed something special, something that would not only serve its functional purpose but also stand as a work of art. That's when I stumbled upon the Tempered Glass Waterfall Faucet Oval Basin, and it was love at first sight. This sink isn't just beautiful; it's a masterpiece that transforms the entire room into a space of tranquility and beauty. The quality of the material is exceptional, and considering the price, it felt like I had discovered a hidden treasure. What truly sets this basin apart is not just its stunning appearance but also its user-friendly design. Installation was a breeze, which was a relief considering how sophisticated it looks. It's as if this basin was designed with the user in mind, blending seamlessly into the bathroom while elevating its overall ambiance. To anyone sitting on the fence about this purchase, let me assure you, it's one of the best home improvement decisions I've ever made. The basin and faucet combo brings a daily dose of elegance and functionality to my bathroom, making every visit a luxurious experience. It's not just a sink; it's a statement of style and sophistication that I'm proud to have in my home.
Grabbed this vessel sink and faucet to fancy up our half bath. The vessel's look is pretty unique and gorgeous. Really happy with it overall, and I'd totally buy from this store again.
The colors are even more stunning in person.
This was the perfect find for my bathroom redo. Always wanted a vessel sink and this one just nails the look I was going for.
Dropped a fair bit of cash on redoing the bathroom, and this sink and faucet combo is always the first thing folks rave about when they see it. Looks amazing and comes with the faucet, which makes it a pretty sweet deal.
This sink is just beautiful to look at. Haven’t got it set up yet since it’s waiting for me back home in Guatemala. Will share how it looks once it’s all installed!
Alright, so the sink is a stunner and the faucet's pretty neat too, but it was a bit of a puzzle since not all the parts were in the box. Ended up needing a plumber to sort out the faucet and buy some extra bits to get it all hooked up properly. Would've been nice to know about the extra stuff we needed ahead of time. Still, it looks fantastic.
I embarked on a mission to transform my bathroom, and the pivotal piece that brought my vision to life was none other than the Tempered Glass Waterfall Faucet Oval Basin. Drawing inspiration from this exquisite sink, I designed the rest of my bathroom to complement its modern and elegant aesthetic. The basin itself is a masterpiece, with its tempered glass and waterfall faucet creating a serene and luxurious ambiance. However, it wasn't without its challenges – the shrink wrap on one of the basins was slightly misapplied, which was a bit of a letdown. Despite this minor hiccup, the overall quality and beauty remained unaffected. The installation process was indeed a bit of an adventure. My brother, a seasoned contractor, even had to craft a custom washer to ensure the faucet's stability – a testament to the unique character of this basin. Yet, these small obstacles did nothing to diminish my love for this product. It stands as a testament to the fact that beauty often requires a bit of effort to fully appreciate. In essence, this basin is more than just a functional piece of bathroom hardware; it's a centerpiece that has uplifted the entire vibe of my sanctuary. Its presence in my bathroom serves as a daily reminder of the successful fusion of form and function. For those contemplating whether to add this piece to their own space, my advice is to go for it. The sense of satisfaction that comes from seeing this beautiful basin in your bathroom every day is indescribable. It's not just a product; it's a source of daily inspiration and joy.